Privacy Policy

Welcome to YourDreamCampers, the digital marketplace dedicated to facilitating the buying and selling of campervans and motorhomes. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your information when you use our services, elucidating your privacy rights and legal protections.

We use your personal data to enhance and deliver our service. By utilizing the Service, you agree to the collection and use of information as described in this Privacy Policy.

This Privacy Policy applies to all users of our website, online services, both private and business customers. It encompasses your visits or use of our online services and the personal information collected in these interactions.

At YourDreamCampers, we are committed to protecting the personal data that uniquely identifies you. When using our service, we may request the following personally identifiable information:

• Email address: To facilitate communication and provide essential updates
• First Name and Last name: Personalizing your experience on our platform
• Phone Number: An additional means of communication and verification
• Post Code: Facilitating services, aiding potential buyers in locating campers within their desired areas
• Vehicle Details: Essential for creating accurate and comprehensive listings
• Usage Data: Information on your interactions with our service, providing insights into user behaviour and preferences

We utilize Cookies and similar tracking technologies to monitor activity on Our Service and store specific information. These technologies may include:

• Cookies or Browser Cookies: These are small files placed on Your Device. You can adjust Your browser settings to refuse Cookies, but this may limit Your ability to use some parts of our Service
• Web Beacons: Small electronic files within our Service or emails that help track user activity, such as page visits and email opens

Necessary / Essential Cookies

• Type: Session Cookies
• Administered by: Us
• Purpose: Essential for providing services on the Website and authenticating users

Cookies Policy / Notice Acceptance Cookies

• Type: Persistent Cookies
• Administered by: Us
• Purpose: Identify if users have accepted cookie usage on the Website

Third Party Cookies

• Our website uses third-party cookies for various purposes such as analytics, advertising, and social media integration. These cookies are placed on your device by third-party services and may collect information about your browsing activity across different websites.
• Please note that third-party cookies are subject to the respective third-party service providers' privacy policies. We do not have control over these cookies or the data collected through them. We encourage you to review the privacy policies of these third-party services for more information about their data practices and how they may use your information.

We use your personal data for the following purposes:

• Account Management: Facilitate account registration, place and confirm the publication of advertisements and send communications regarding account access and management
• Geographical Poistioning: Use your postcode to provide a location for the advertised vehicle, helping potential buyers find vehicles in their chosen area
• Communication: Contact you through email, telephone calls, and SMS for essential communications
• Information and Offers: Provide news, special offers, and general information about vehicles similar to those you have purchased or inquired about unless you opt not to receive such information
• Request Management: Attend to and manage your requests to us
• Other Purposes: • Use your information for data analysis, identifying usage trends, evaluating promotional campaigns, and improving our service, products, services, marketing, and user experience

We may share your personal information under the following circumstances:

• With Service Providers: Sharing with service providers to monitor and analyse the use of our service and to contact you
• Business Transfers: Sharing or transferring personal information in connection with mergers, sales of company assets, financing, or acquisitions
• With Other Users: Sharing information publicly when you interact in public areas with other users or register through a Third-Party Social Media Service
• With Your Consent: Disclosure of your personal information for any other purpose with your consent

The Company is committed to retaining Your Personal Data only for the duration necessary to fulfil the purposes outlined in this Privacy Policy. We will retain and use Your Personal Data to the extent required to comply with legal obligations, resolve disputes, and enforce our legal agreements and policies.

Your Personal Data will be retained for a specific period, determined by the nature of the data and the purposes for which it was collected. We will notify you of any changes to these retention periods.

Usage Data, which includes information on your interactions with our service, will generally be retained for a shorter period. This retention is for internal analysis purposes unless such data is instrumental in fortifying the security or enhancing the functionality of Our Service. In cases where we are legally obligated to retain Usage Data for extended periods, we will adhere to such requirements.

We believe in transparency and will keep you informed of any significant changes to our data retention practices.

• Fulfilling the purpose for which the data was collected
• Meeting legal, accounting, and reporting requirements
• Prevention and detection of criminal activity

• The duration of processing and storing personal data varies based on the user's activities on the website and the services utilized
• For users who register an account or place an advert, their data will be retained for as long as the account or advert is live
• A certain period after the account is closed or the advert ends will be maintained to satisfy legal, accounting, and reporting requirements

It's essential for users to be aware of these retention periods and purposes for processing, as outlined in the privacy policy or terms of service provided by YourDreamCampers. Users should understand how their data will be used and for how long it will be retained. Additionally, if users have any concerns or questions about data retention, they are encouraged to contact YourDreamCampers support team for clarification.

Your information, including Personal Data, undergoes processing at the Company's operating offices and other locations involved in the data processing. This means that your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction. The data protection laws in these locations may differ from those in your jurisdiction.

Your consent to this Privacy Policy, followed by your submission of such information, signifies your agreement to this transfer.

The Company is committed to taking all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will occur to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

These "adequate controls" encompass stringent measures and protocols implemented to safeguard your data during transfers, maintaining a high standard of security.

You have the right to request YourDreamCampers to delete the Personal Data that we have collected about You.

YourDreamCampers service may give You the ability to delete certain information about You from within the Service.

You may update or amend Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so. This could include, but is not limited to, situations where data retention is required for compliance with applicable laws or for the establishment, exercise, or defence of legal claims.

We aim to process your data deletion requests promptly, and you will receive confirmation once the process is complete. However, please be aware that due to legal obligations, some data may not be eligible for deletion.

In the event that the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We are committed to providing notice before your Personal Data is transferred and becomes subject to a different Privacy Policy. The notice will include information about the impending change, allowing you to make informed decisions regarding your data.

Under certain circumstances, the Company may be obligated to disclose your Personal Data:

• Legal Obligations: To comply with a legal obligation imposed by applicable laws.
• Rights and Property Protection: To protect and defend the rights or property of the Company, ensuring the lawful operation and security of our services.
• Investigation of Wrongdoing: To prevent or investigate possible wrongdoing in connection with the Service, maintaining the integrity of our platform.
• Personal Safety and Public Protection: To protect the personal safety of users of the Service or the public, as part of our commitment to user well-being.
• Legal Liability: To protect against legal liability, ensuring adherence to legal standards and obligations.

We believe in transparency, and any disclosure of your Personal Data will be made in good faith, with due consideration for your privacy and legal rights.

Ensuring the security of your Personal Data is a top priority for us. It's crucial to note, however, that no method of transmission over the Internet or electronic storage is 100% secure. While we employ commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We take several measures to safeguard your data, including [mention any specific security measures, such as encryption, secure protocols, etc.]. These efforts are in place to mitigate risks and protect your information from unauthorized access.

We encourage you to play an active role in your own security. Use strong, unique passwords, consider enabling two-factor authentication if available, and exercise caution when sharing sensitive information online.

If you ever encounter suspicious activities or have security concerns, please [provide a clear process or contact information for users to report issues. Your vigilance contributes to the ongoing security of our platform.

• Right of access: You can request a copy of the personal information that Yourdreamcampers holds about you.
• Right of rectification: You have the right to correct any inaccuracies or incompleteness in the personal data they hold about you.
• Right to be forgotten: In certain circumstances, you can request the erasure of your personal data from their records.
• Right to restriction of processing: Under certain conditions, you can request restrictions on the processing of your personal data.
• Right of portability: In certain situations, you have the right to have your data transferred to another organization.
• Right to object: You can object to specific types of processing, such as direct marketing, automated processing, or profiling.
• Right to complain to the supervisory authority: If you believe that your data protection rights are not being upheld, you have the right to file a complaint with the relevant supervisory authority.

Our Service may contain links to other websites that are not operated by Us. Clicking on a third-party link will redirect you to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Please be aware that by clicking on third-party links, you may expose yourself to risks associated with external content and practices. Exercise caution and be mindful of the information you share on external sites.

We want to emphasize that we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. Users should navigate external websites with care and review their respective policies.

We may update Our Privacy Policy periodically. Changes will be communicated by posting the new Privacy Policy on this page. We will also notify you via email and/or a prominent notice on Our Service before the changes become effective. The "Last updated" date at the top of this Privacy Policy will reflect the most recent revision.

You will receive updates via email or see a noticeable alert on Our Service, ensuring you are informed about impending changes.

We advise you to review this Privacy Policy periodically for any changes. Staying informed about our privacy practices is essential for a transparent and secure user experience.

Changes to this Privacy Policy become effective when posted on this page. The "Last updated" date indicates the commencement of the revised terms.

If you wish to make a complaint about how your personal data is being used by YourDreamCampers or how a complaint has been handled, please Contact Us with your concerns.

We take all complaints seriously and will work diligently to address and resolve any concerns you may have.